Office Updates Relating to COVID-19

Dear Patients and Families,

We hope this letter finds you in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your health and safety.

At our office, we have established new processes and procedures to comply with state and county health guidelines and ensure the health of our staff, patients, their families and our community. On the week of May 18th, we will start a ‘soft opening’, beginning with on-site training of our staff (without patients) regarding new health and safety processes and procedures.  We will then gradually start seeing patients, prioritizing emergencies and patients requiring more immediate attention.  As you know, we are in a fluid situation and therefore adjustments may be necessary in the event of new state and/or county guidelines.

Infection control has always been a top priority for our practice and we have always followed all federal and state guidelines completely. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. To answer possible concerns you may have, below is a list of some of the safety protocols our office has implemented to ensure the health of our team and patients:

  • Our office will communicate with you before your appointment to ask some screening questions. You’ll be asked those same questions again when you arrive at the office.
  • Daily temperature readings will be performed on all staff and each patient when they enter the office as well as a few questions as to personal exposure to people with symptoms within the last 14 days.
  • Hand sanitizer will be available, and handwashing and other safety reminders posted.  A 6-foot separation will be observed where possible, and air filtration systems will be used.
  • The toothbrush station will now become the hand-washing station, so going forward please brush your teeth before coming in for your appointment.
  • All staff will wear Personal Protective Equipment including high filtration masks, gloves, gowns and face shields when advisable.
  • You may see that our waiting room will no longer offer magazines and games, since those items are difficult to clean and disinfect.
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
  • We will do our best to allow greater time between patients to reduce waiting times for you.  Also, in order to reduce the number of patients in the reception area at any one time, patients will be asked to wait in their car and will be contacted when they are ready to be seen.

Within the next three weeks, you will receive a call from our Front Office team to schedule your next appointment.  However, if you have not heard from us by then, or if you experience an orthodontic emergency during the next three weeks, please contact us at (619) 482-2412.

We look forward to seeing you again soon and are glad to answer any questions you may have about the efforts we are making to keep you, and every patient, safe in our practice.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Sincerely,

Dr. Poggio and Team